Dear Valued Customers,
We would like to inform you about a recent issue that occurred and has now been recovered. We deeply apologize for any inconvenience caused.
Issue:
RICOH360 Web app: Photo thumbnails cannot be viewed on the “Photos/Videos” list page.
RICOH360 Mobile app: Photo thumbnails cannot be viewed in the “Cloud” tab.
Period of Occurrence: June 15, 2025. - June 18, 2025, 12:30 p.m. (JST)
Affected Users: This issue impacted all users.
Cause: The issue was caused by a system error.
Situation: We are pleased to inform you that the issue has now been resolved and normal functionality has been restored.
